Privacy policy

• In short
• Who we are
• What we collect
• What we never do
• Who else is involved
• How long we keep it
• Your rights
• Cookies
• Changes

Who we are

Ravenmaster is a service of Online Matters Ltd, a company registered in England and Wales (company number 10708397), registered office 590 Kingston Road, London SW20 8DN, England. For this policy, we are the controller of your personal data. Contact: hello@ravenmaster.net.

This policy covers ravenmaster.net, isacrashcoming.com, our reports and your account.

What we collect, and why

What	Why	Legal basis
Your email address	To send the reports you asked for and the links that sign you in (a sign-in link works once for 30 minutes; the link in a report works for 7 days and opens only your panel, reports and data).	Contract
Your plan, chosen desks and email settings	To send each report to the right people with the right content.	Contract
Your time zone (taken from your browser when you sign up)	To show dates in your local time.	Legitimate interests
The page or advert through which you signed up	To know which of our pages and adverts bring subscribers.	Legitimate interests
Why you cancelled, if you choose to tell us	To improve the service.	Consent (optional)
How you use our sites: pages viewed, the site or advert that brought you, device, browser and approximate location (Google Analytics)	To see which pages are useful and which adverts bring visitors. See Cookies below for when we ask first.	Consent where the law requires it; elsewhere legitimate interests, with an opt-out
The country you are in, worked out from your IP address when a page loads	Only to choose which cookie notice to show you. Not stored.	Legitimate interests
Server logs: IP address, browser, pages requested	To keep the service secure and working. Deleted after 14 days.	Legitimate interests
Visit counts: daily totals of visits and visitors per site and page, worked out from the server logs without cookies	To know how many people visit our sites. Only the totals are kept: no IP address, and the code used to count each visitor once a day changes every day and is deleted.	Legitimate interests
Messages you send us	To answer you.	Legitimate interests

We do not ask for your name, address, phone number or anything about your finances, and we do not need them. Please do not send us details of your investments: we cannot advise on them.

What we never do

• Sell, rent or trade your data, or share it for anyone else's marketing.
• See or store your card details. Paddle processes payments.
• Put tracking pixels in our emails, or use advertising cookies on our sites.
• Set analytics cookies before you agree to them where the law requires your agreement, or after you have opted out.
• Use your data to build a profile of you, or make automated decisions about you.

Who else is involved

A few companies help us run the service. They may only use your data to do that work for us.

• Paddle (Paddle.com Market Ltd, UK), our reseller and merchant of record. When you buy a paid plan, you buy it from Paddle, which processes your payment, handles tax and sends your invoice. For the payment, Paddle is a controller in its own right under its privacy policy. It tells us your email address, your plan and whether your subscription is active, never your card.
• Our email delivery provider, which delivers our emails.
• Google (Google Ireland Ltd and Google LLC), which provides Google Analytics on ravenmaster.net and isacrashcoming.com if you agree to analytics cookies. Google processes this data for us; we do not share it with Google's advertising services. See how Google uses data from sites that use its services.
• Our hosting provider, whose servers run the website, our email software and the database of subscribers.

Some of these companies process data outside the UK and the European Economic Area, including in the United States. Where they do, the transfer is protected by the UK and EU standard contractual clauses or an adequacy decision.

We disclose data to authorities only when the law requires it.

How long we keep it

• While you subscribe: everything in the table above, except server logs, which we delete after 14 days.
• Google Analytics data: kept for 14 months, then deleted automatically.
• If you stop all emails but keep your plan, free or paid, we keep your account so that your plan and panel keep working. You can close it at any time. If you have the free plan, have stopped all emails and have not signed in for 12 months, we close your account. We email you once, 14 days before, even though your emails are off, so that you can keep it by signing in.
• After you close your account, or cancel a paid plan and choose to close your account when it ends: we delete your data within 30 days. We keep your email address on a short "do not email" list, so that we never write to you again by mistake, and an anonymous count that a subscriber left (the plan and the date, without your email or name).
• Payment records: Paddle keeps them as the law requires. We keep a record of your plan and payment dates for six years, for our accounts.

Your rights

Wherever you live, you can ask us to:

• show you the data we hold about you, and give you a copy;
• correct it;
• delete it;
• stop or limit using it, or object to a use based on our legitimate interests;
• withdraw a consent you gave, at any time.

Most of this you can do yourself in your account. Otherwise write to hello@ravenmaster.net; we answer within one month. If you are unhappy with our answer, you can complain to the UK Information Commissioner's Office (ico.org.uk) or the data protection authority where you live.

California residents: we do not sell or share personal information as the California Consumer Privacy Act defines it, and you have the rights to know, delete and correct described above.

Ravenmaster is not meant for anyone under 18, and we do not knowingly collect their data.

Cookies

What happens on your first visit to ravenmaster.net or isacrashcoming.com depends on where you are:

• In the European Union and the rest of the EEA, the United Kingdom, the Channel Islands, the Isle of Man, Gibraltar, Switzerland, Canada and Brazil, and whenever we cannot tell where you are: we ask first. Until you click "Accept", Google Analytics does not load and no analytics cookies are set.
• Everywhere else: Google Analytics loads, and a notice tells you so with a button to opt out. If your browser sends the Global Privacy Control signal, we treat it as an opt-out and do not load Google Analytics.

To choose the notice, our hosting or network provider works out your country from your IP address as the page loads. We use the country only for that and do not store it. In every case, Google Analytics is set up without advertising features: Google signals and ad personalisation are off.

Cookie	What it does	Lasts
_ga, _ga_* (Google Analytics)	Tells visits apart, so we can count visitors and see which pages and adverts work. As described above.	Up to 2 years
Sign-in	Keeps you signed in to your account after you click a sign-in link or a link in a report. Strictly necessary.	30 days, or until you sign out

Your choice is stored in your browser, not in a cookie. You can change it at any time with the "Cookie settings" link at the bottom of every page; opting out stops Google Analytics on your next page. Our fonts are served from our own server, so reading our pages does not tell font providers that you visited.

Changes to this policy

If we change how we use your data, we will update this page and, for any material change, tell subscribers by email before it takes effect.