Terms of service

• In short
• The service
• Not advice
• Plans and accounts
• Payment
• Cancelling and refunds
• Prices
• Using the reports
• Liability
• Ending the service
• Law and disputes
• Changes

1. Who we are and what this covers

Ravenmaster is a service of Online Matters Ltd, a company registered in England and Wales (company number 10708397), registered office 590 Kingston Road, London SW20 8DN, England. These terms apply when you subscribe to Ravenmaster, free or paid, or use your account. By subscribing, you agree to them. Our privacy policy explains how we use your data.

Ravenmaster is a software service. It reads public market data and official and news sources every weekday, turns them into levels (Stable, Caution, Alert), a Stress Score and plain-English reports, and shows them in your online panel. The sources, indicators and methods may change as we improve the service. We list our sources on our sources page.

2. Information, not advice

Nothing Ravenmaster publishes is investment, financial, tax or legal advice, or a recommendation to buy, sell or hold anything. We do not know your circumstances. Readings describe the state of financial markets; they do not predict what any market or investment will do.

• Levels, Alerts and the Stress Score describe conditions in the financial system. They are not buy, sell or trading signals, and they are not timed for any trade or investment.
• Our data comes from third parties. It can be late, revised or wrong, and a source can stop working.
• Our method can miss a crisis, warn when none follows, or change its reading later. Backtest results are hypothetical: no reports were sent on those dates, and past readings do not guarantee future ones.
• Reports are sent after each weekday's run. Markets can move before you read them.

Decisions about your money are yours. If you need advice, speak to a regulated adviser.

3. Plans and your account

• One Raven is free: the weekly reading, every Friday.
• Three Ravens and Six Ravens are paid plans, described on the plans page. What each plan includes is what that page shows when you subscribe; we may add features at no extra cost.
• You must be 18 or over, and give an email address you control. You sign in with links sent to that address: a sign-in link works once, for 30 minutes; the "Open your panel" link in a report works for 7 days and opens only your panel, reports and data. Please do not forward them: someone with a report's link can read your panel until it expires. Changing your plan, desks, billing or email address always needs a fresh sign-in link.
• A plan is for one person. For a team or a firm, talk to us.

4. Payment

Paid plans are sold by our reseller Paddle.com, the merchant of record. Paddle processes your payment, adds any VAT or sales tax due in your country, and sends your invoice; your card statement will show Paddle. Paddle's buyer terms also apply to your purchase. Prices are in US dollars.

Plans are billed monthly or yearly in advance and renew automatically at the end of each period until you cancel. We remind you by email about 30 days before a yearly plan renews, with the date and the price.

5. Cancelling and refunds

• You can cancel at any time from your account. Your plan stays active until the end of the period you paid for and is not renewed. When you cancel, you choose what happens when that period ends:
  • Move to One Raven, free: you keep receiving the Friday report and keep your panel and report archive.
  • Cancel and close your account: we stop all emails and close your account. Your data is then handled as described in our privacy policy.
• Payments are non-refundable. This includes when you cancel during a period you have paid for, and when the service is interrupted by events outside our control (section 8).
• Where the law says otherwise, the law applies. If the law of your country gives you a right to cancel or to a refund (for example, consumers in the UK and the European Union may cancel within 14 days of buying), you keep that right. Paddle handles such refunds under its buyer terms; you may be charged for the time you have already used.
• We may refund a payment at our discretion, for example after a duplicate charge. Doing so once does not oblige us to do so again.
• If we end a paid plan ourselves, section 9 applies.
• Stopping our emails does not cancel a paid plan. To stop paying, cancel the plan.

6. Prices and the price lock

• Six Ravens price lock. Six Ravens includes every area we add later. New desks and features never raise your price while you stay subscribed.
• Inflation. For every plan, we may raise prices once a year in line with inflation, by at most 5%. We will tell you at least 30 days before, and you can cancel before the new price applies.
• Prices for new subscribers may change at any time. If you cancel and return later, the price of the day applies.

7. Using the reports

The reports, website, method and design belong to Ravenmaster. You may read, keep and print your reports, and forward an occasional report to a friend or colleague. You may not republish, resell or systematically share them, or copy our data into another product, without our written permission. Please do not scrape our sites or try to reach parts of the service you have not paid for.

The Six Ravens data download is for your own analysis. You may keep the files and use them in your own spreadsheets and models, but you may not share, publish or resell them, in full or in part.

Data we receive from others stays theirs; our sources page credits them.

8. Our liability

We work carefully, but we provide Ravenmaster as it is and cannot promise that it will be uninterrupted, complete or error-free. We are not responsible for any decision you make, or any loss you suffer, because of something we published, did not publish, or published late.

If we are otherwise responsible for a loss, our total liability is limited to what you paid us in the 12 months before it happened. Nothing in these terms limits liability that the law does not allow us to limit, such as for fraud, or for death or injury caused by negligence, and nothing affects your statutory rights as a consumer.

Events outside our control

We are not responsible for a delay, interruption or failure of the service caused by events beyond our reasonable control. These include problems with the data sources, hosting, email delivery, payment and other services we rely on to provide Ravenmaster (for example a source that stops publishing, or a provider that suffers an outage), as well as internet or power failures, cyber attacks, natural disasters, epidemics, war, terrorism, strikes and acts of government. We will tell you as soon as we reasonably can and resume the service as soon as possible. Such interruptions do not entitle you to a refund. As a goodwill gesture, if one stops a paid plan for more than 7 days in a row, we will extend your plan by the time lost; if one lasts more than 30 days in a row, you may also cancel your plan. Where the law of your country gives you further rights, they apply.

9. Ending the service

We may suspend or close an account that breaks these terms, after a warning unless the breach is serious. If we stop offering a paid plan or the service altogether, we will give you at least 30 days' notice and refund any payment for the time you would not receive.

10. Law and disputes

These terms are governed by the law of England and Wales, and its courts can hear disputes. If you are a consumer living elsewhere, you also keep the protection of the mandatory laws of your country and can bring a claim there. Please write to us first: most things can be sorted out quickly.

11. Changes to these terms

We may update these terms as the service develops. We will tell subscribers by email at least 30 days before a change that affects them for the worse; if you do not agree, you can cancel before it applies.

Questions: hello@ravenmaster.net.